Vendora Platform Terms of Service
Last Updated: 15 January 2026
These Terms and Conditions (“Terms”) govern access to and use of the Vendora platform
(“Platform”, “Service”), operated by Vendora (“we”, “us”, “our”). By registering for,
accessing, or using the Platform, you (“Tenant”, “Merchant”, “You”) agree to be bound by
these Terms.
1. Definitions
• Platform: The Vendora software, websites, APIs, and related services.
• Tenant / Merchant: Any business or individual using Vendora to sell goods or
services.
• End-User: A customer or buyer of a Tenant.
• Content: Any data, text, images, policies, or information uploaded by a Tenant.
• Personal Data: Any information relating to an identified or identifiable person.
2. Eligibility & Account Registration
2.1 You must be legally capable of entering into a binding agreement.
2.2 You are responsible for maintaining the confidentiality of your account credentials.
2.3 You agree that all information provided is accurate and kept up to date.
3. Nature of the Service
3.1 Vendora provides a multi-tenant commerce and transaction facilitation platform.
3.2 Vendora does not own, sell, or resell products or services offered by Tenants.
3.3 Vendora acts solely as a technology service provider and not as an agent, reseller, or
fiduciary.
4. Tenant Responsibilities
You agree that you are solely responsible for:
• The products or services you offer
• Pricing, fulfillment, refunds, and disputes
• Compliance with all applicable laws and regulations
• The accuracy and legality of all uploaded content, including:
o Terms & Conditions
o Privacy Policies
o Return / Refund Policies
Vendora bears no liability for tenant-uploaded policies or their enforcement.
5. End-User Policies & Acceptance
5.1 Vendora allows Tenants to upload policies that are displayed to End-Users.
5.2 You acknowledge and agree that:
• You are the data controller for your End-Users
• Vendora is a data processor acting on your instructions
5.3 You are responsible for ensuring End-Users review and accept your policies
where legally required.
6. Data Ownership & Use
6.1 Tenants retain ownership of all data they upload or generate through the Platform.
6.2 Vendora may access and process data only to provide, maintain, and improve the
Service.
6.3 Vendora will not sell Tenant or End-User data.
7. Fees & Billing
7.1 Subscription fees are billed in advance as per the selected plan.
7.2 Failure to pay may result in suspension or termination of access.
7.3 Annual plans may be offered at a discounted rate at Vendora’s discretion.
8. Acceptable Use
You agree not to:
• Use the Platform for unlawful activities
• Upload malicious, misleading, or infringing content
• Interfere with the integrity or performance of the Platform
• Attempt unauthorized access to systems or data
Vendora reserves the right to suspend or terminate accounts violating these rules.
9. Suspension & Termination
9.1 Vendora may suspend or terminate access for:
• Breach of these Terms
• Legal or regulatory requirements
• Security concerns
9.2 Upon termination, access to the Platform will cease, but data retention may apply
as required by law.
10. Limitation of Liability
To the maximum extent permitted by law:
• Vendora is not liable for indirect, incidental, or consequential damages
• Vendora is not responsible for disputes between Tenants and End-Users
• Total liability shall not exceed fees paid in the preceding 12 months
11. Indemnification
You agree to indemnify and hold Vendora harmless from any claims, damages, or losses
arising from:
• Your use of the Platform
• Your products or services
• Your failure to comply with applicable laws
12. Changes to Terms
Vendora may update these Terms from time to time. Continued use of the Platform
constitutes acceptance of updated Terms.
13. Governing Law
These Terms are governed by the laws of the Republic of Kenya.
14. Contact Information
For questions regarding these Terms:
Email: support@vendora.co.ke